Privacy notice

Wandsworth Information, Advice & Support Service (WIASS) is committed to protecting and respecting your privacy. This notice is written to explain how we use and protect any information that you give to us in accordance with the General Data Protection Regulations (GDPR) and Data Protection Act 2018.

Information collected about you, your child, and/or young person

We will collect appropriate personal information so we can provide you, your child or young person with accurate confidential, impartial, information, advice, and support, as required by the Children and Families Act 2014, Part 3.

We are not permitted to collect information we do not need or will not use.

When you contact our service for the first time, we will ask for your verbal consent (permission) first, to collect and record relevant personal information about you, your child or young person.

The information we ask for is:

  • Address
  • Telephone number
  • Email address
  • Date of birth (child’s/young persons)
  • Nursery/school/college/training setting
  • How you found out about us
  • Reasons for contacting us

We will also request more sensitive information (known as special categories of personal data), including:

  • Your child’s or young person’s SEN and/or disability (SEND)
  • Stage of SEN support
  • Ethnicity (yours and your child’s or young person)

We will also keep concise and factual records of the discussion (including email contact between us or on your behalf) we have had with your child, young person and/or you and the follow up actions we have agreed between us and by when.

If you agree for us to open a file in your child or young person’s name and to include the above information, we will tick a box on our confidential case management secure system to confirm that you have given us permission to hold this information.

We will also record who you have agreed for us to contact on your behalf.

Our website

Our website does not collect or store any other personal information (e.g., your name or address) so this data cannot be used to identify who you are.

Our website contains links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites

What we do with the information we collect

We use this information to provide you with a better service, for our record keeping, and to help us monitor service activities and local trends.

We do use your information for statistical and reporting purposes, for example, when writing our annual service report. However, all information in this report is anonymised and does not identify a specific person.

Data sharing

Your personal data and notes we have made about your contact with us is not shared with other services/organisations or other people, unless you give us your explicit consent (permission) or there is a legal duty for us to do so.

For example, we have a legal duty to share your information if:

  • There is concern about an individual (child or adult) being harmed or there is a child or adult at risk safeguarding issue
  • The information relates to criminal activity
  • The court orders that the information is shared

How we store and retrieve your data

With your permission we will store personal information and documents (letters/reports/EHC Plans etc) that you have provided to us or given us permission to obtain about your child and young person, on our secure confidential case management system.

All WIASS files including the service case management system is stored on a secure confidential network and can only be accessed by WIASS staff and no other council service.

How long we keep your information for

We will only keep your information for as long as reasonable and necessary, including the purpose for which we have collected it for. Following this, all information will be made anonymous or deleted.

 We review all the information we hold on a yearly basis.

Accessing the information we hold about you

You have the right to:

  • Access the information, we hold about you at any time
  • Make changes to the information we hold about you if it is inaccurate or out of date
  • Ask for us to delete all the information we hold on you as long as there is not legal requirement for us to keep it
  • Withdraw consent for us to use your information
  • Object to us using your information for certain purposes

You can request for data to be amended, deleted or held for longer than necessary, by emailing the WIASS Manager at, with full details and verification of who you are (i.e. proof of address and ID).

Your request will be processed as quickly as possible however within the one calendar month of the request period allowed where ever possible.

Data protection officer

WIASS shares a Data Protection Officer (DPO) with Wandsworth Council.

The DPO is responsible for informing and advising the council and anyone who is engaged to process data on the council’s behalf of their data protection responsibilities and ensuring compliance.

The Data Protection Officer can be contacted at,