How we can work together

A quick explanation of how we can support you, and what we expect from you.

What we want from you

We want you to:

  • Understand your rights
  • Say what you think
  • Make your own decisions about your needs

What we will do

We will:

  • Arrive on time for meetings
  • Call and email you when we say we will

What we need from you

If you've a meeting arranged with us, please try to arrive on time.

If you need to cancel your appointment, please let us know before the meeting. You can text, call or email us. We'll be happy to arrange another time and day if you want to.

What we can do

We will:

  • Listen to you
  • Do our best to answer your questions
  • Discuss what we can help you with

If we can't give you all of the help you need, we'll try and find someone who can.

What we can't do

We can't:

  • Make decisions for you
  • Attend meetings without you
  • Discuss or send information about you without your permission

When our support ends

Our support will end when we've given you the help and information you needed. However, you can contact us again whenever you need more help.

Once you've turned 25 years old, our support will end. 

Contact us

If you any questions about how we can work together, you can call us on 07917 504390 or 020 8871 8065.